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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend?
A. Microsoft Parature
B. the Engagement Hub
C. the interactive service hub
D. the Integrated Desktop Agent
Answer: D
You have an equipment resource for a forklift. Several scheduling activities are configured to use the forklift. The forklift breaks down and is sent for repairs. You set the work hours for the forklift to unavailable. You need to identify what will occur to the scheduling activities that require the forklift. What should you identify?
A. The scheduling activities will be added to a queue.
B. The scheduling activities will continue as scheduled.
C. The scheduling activities will be scheduled automatically for the next available time.
D. The scheduling activities will be deactivated.
Answer: D
You need to ensure that all of the resources for a scheduling activity are from the same site. What should you use?
A. a selection rule
B. a resource group
C. a service level agreement (SLA)
D. a field security profile
Answer: C
You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
A. forms
B. action calls
C. scriptlets
D. Window navigation rules
Answer: AB
You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
? Provides customer service representatives with a pop-up window initiated by the phone system
? Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?
A. the interactive service hub
B. FieldOne
C. Microsoft Parature
D. Unified Service Desk
Answer: B
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