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Share some CCNP Collaboration 300-085 exam questions and answers below.
What is the next logical step in troubleshooting Cisco Unified Presence and Cisco Unified Personal Communicator in a live production environment if the Cisco Unified Presence System Troubleshooter and Server Health Tools do not help resolve the issue?
A. Restart the Cisco Unified Presence server.
B. Restart Cisco Unified Communications Manager.
C. Enable tracing and use Cisco Unified RTMT to review the traces.
D. Uninstall and re-install Cisco Unified Personal Communicator.
E. Reset the Presence Gateway.
Answer: C
A user reports that when they are using Cisco Unified Personal Communicator, their status does not change when they are on the phone. What is the typical cause of this issue?
A. The username or password is invalid.
B. The Cisco Unified Presence account is locked out.
C. The user is not associated with the line.
D. Cisco Unified Presence is not enabled for the user.
E. Cisco Unified Presence is not enabled for the line.
Answer: C
An end user is complaining that when they try to retrieve their voicemail messages, they hear the message "mailbox is currently in use." What must the administrator do to resolve this issue?
A. The administrator must reload the mailbox for the user.
B. The administrator must verify that the mailbox is enabled.
C. The administrator must verify that the primary extension that is associated with the end user is in an E.164 format.
D. The administrator must unlock the mailbox for the user.
Answer: D
Which device needs to be configured to allow Cisco Unified Presence to receive phone availability updates from subscribed users?
A. H.323 Trunk
B. Presence Gateway
C. MGCP Gateway
D. SIP Cisco Unified Personal Communicator Gateway
E. CTI Gateway
Answer: B
From which entity does a Cisco Unified Personal Communicator device receive its TFTP server address when it is integrated with a Cisco Unified Presence Server for failover?
A. Cisco Unified Presence server
B. Cisco Unified Communications Manager TFTP server
C. Device profile in Cisco Unified Communication Manager
D. Manually created upon installation of Cisco Unified Personal Communicator
E. Cisco Unified Personal Communicator does not use TFTP.
Answer: A
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